Cancellation Policy for Trust and Trip

Effective Date:This cancellation policy is effective from May 1, 2024, for all travel packages booked through Trust and Trip.

General Policy:Customers eligible for refunds will receive the refund amount within 90 working days from the date of cancellation or when the supplier(s) processes the refund, whichever is later. For on-trip cancellations, refunds will be processed within 90 working days from the date of the customer's return or when the supplier(s) processes the refund, whichever is later. For any inquiries, please contact support@trustandtrip.com.

The refund amount is subject to change based on international exchange rates, refunds received from suppliers, and payments made by customers to date. Any changes in the refund amount will be communicated by the respective account managers.

Hotels:

• Non-Refundable Hotels: No refund will be issued for hotels labeled as “Non-Refundable” on the final travel vouchers.
• Refundable Hotels: Refunds for hotels labeled as “Refundable” will follow the terms specified in the “Cancellation Policy” section of the product details and the final itinerary.
• Trust and Trip strives to ensure quality accommodations but is not responsible for the behavior of hotel staff, cleanliness, or the quality of the facilities.

Activities:

• Non-Refundable Activities: No refund will be issued for activities marked as “Non-Refundable” on the final travel vouchers.
• Refundable Activities: Customers can receive refunds for activities marked as “Refundable”, as specified in the “Cancellation Policy” section of the product details and the final itinerary.

Transfers:Refunds for transfers will follow the terms outlined in the “Cancellation Policy” section of the product details and the final itinerary.

Visa & Insurance:

• Trust and Trip assists customers with visa applications but is not responsible for decisions made by embassies regarding visa approvals. Visa fees are non-refundable if the application is rejected.
• Any insurance purchased through Trust and Trip is subject to a 100% cancellation fee and is non-refundable.

This policy is designed to provide clear and fair guidelines for cancellations and refunds, ensuring a transparent relationship between Trust and Trip and its valued customers. For further details or specific cases, customers are encouraged to contact our support team.

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